Conflict Management Series, Part 1: Keeping Your Cool When You Come Under Attack By An Irrational Person

Please note: This webinar is part of a series. Be sure to register for Part 2: Now That You’ve Kept Your Cool, How Do You Deal With The Irrational Person, scheduled for Wednesday, March 29, 2017.

Presenter: Brilliant leadership doesn’t just happen.  It’s intentional.  And the way someone becomes the leader they dream of is by discovering EXACTLY what works for them. That’s where Susan Gilell-Stuy BA comes in.  She helps people discover their unique leadership compound—their formula—to reach their zenith. And she guides them to make it work in their day-to-day interactions.  She also works as a strategic partner to other coaches, helping them build and flawlessly execute a focused business plan that ensures a robust, sustainable demand for their services.

Date/Time: March 22, 2017 12:00 – 1:00 PM ET

Description: We’ve all at one time or another worked up the courage to have a conversation with someone only to find that a few words into the discussion the other person begins lobbing bombs at us.  We feel our pulse quicken, become sick to our stomachs, defensive and wondering what we can do to keep ourselves from walking away defeated.  Our first impulse is to try to reason, argue or ignore the irrational person and what we quickly learn is that the encounter escalates.

Irrational people typically follow a predictable pattern and the key to successfully preparing for and not falling apart when you face them can make all the difference in changing the dynamic of the conversation.  This conversation today will give you a brief look into the science behind the other person’s irrational behavior, tips for how to recognize it when it is happening and lastly how to keep yourself from being triggered into becoming defensive and slipping into irrationality too.

For more information about this webinar and to register, please click here!

Jointly Provided by AAOHN and the University of Michigan Center for Occupational Health and Safety Engineering