Conflict Management Series, Part 2: Now That You’ve Kept Your Cool How Do You Deal with the Irrational Person

Please note: This webinar is part of a series. Be sure to register for Part 1: Keeping Your Cool When You Come Under Attack by an Irrational Person, scheduled for Wednesday, March 22, 2017.

Presenter: Brilliant leadership doesn’t just happen. It’s intentional. And the way someone becomes the leader they dream of is by discovering EXACTLY what works for them. That’s where Susan Gilell-Stuy BA comes in. She helps people discover their unique leadership compound—their formula—to reach their zenith. And she guides them to make it work in their day-to-day interactions. She also works as a strategic partner to other coaches, helping them build and flawlessly execute a focused business plan that ensures a robust, sustainable demand for their services.

Date/Time: March 29, 2017 12:00 – 1:00 PM ET

Description: Preparing yourself for that challenging conversation with a person who pushes all your buttons, and is irrational, can be one of the most daunting things you’ll ever do. Yet moments like this are inevitable and you need more than courage—you need the right strategy to emerge unscathed and in a stronger position the next time.  Finding that right strategy—the one that will help you deal with the irrational person and break through is essential to resolve these situations in a productive way.  This webinar will briefly re-visit how to recognize when someone is behaving irrationally, how that behavior impacts you and what you need to do to cool down before engaging the other person.  It will then take a deep dive into how to enter the world of the irrational person in a non-judgmental way so that you can understand the reason for the behavior, show the other person that you’re not a threat by empathizing with them and lastly work toward a resolution. You will learn the skills and tips you need to guide the conversation toward a more productive outcome once you’ve calmed the other person down.

For more information about this webinar and to register, please click here!

Jointly Provided by AAOHN and the University of Michigan Center for Occupational Health and Safety Engineering